Ok, no surprise here. After two weeks with no electricity First American Home Buyers Protection Corporation’s lack of integrity and complete disregard for their loyal customers reigns through again. First American Home Warranty let my family sit in a dark and potentially dangerous house for nearly two weeks while they sat on their hands doing nothing but making up excuses.

Two weeks ago we lost power to half our house. The other half was blinking off and on like a disco strobe light. No problem, we have a home warranty right? Wrong! We had a worthless verbal contract with a lying sales rep at First American Home Warranty and a monthly bill of $47! Near the end of our second year with this disgraceful company and I wouldn’t recommend them to plunge your toilet!

When we called First American Home Warranty to inform them of our problem they said they would contact a technician to setup an appointment. They did and after several days we finally had an electrician looking over the problem. I was glad we had a home warranty and this service call was only going to cost me $55. The electrician said the riser (metal pipe) had broke free from our meter box and allowed rain in. The rain shorted the line out and a new meter box was necessary. The electrical technician said the cost would be $348 and when he submitted it to First American Home Buyers Protection Corporation they told him it wasn’t covered. I had to pay him the $55 without the repair.

I called First American customer service right away and was told not to worry. The customer service rep said he didn’t see why it would not be covered and that it had been scheduled for a second opinion. He said they probably told the tech it was not covered rather than admit they wanted a second opinion. “Ok“, I said, “But please hurry because we’re in the dark here and I’m worried my house is going to burn down“.

It took a week to get their second opinion. The second electrician verified the problem and wanted twice as much money to fix it. Denied! Here we go again…

Now First American Warranty says they can’t pay the claim because it’s not normal wear and tear. So two weeks of jerking us around they leave us holding the bag while they re-define the English language. Normal wear and tear? Why wouldn’t it be normal wear and tear? It’s a thin box of pot metal that’s been exposed to the elements for years. That box is certainly over twenty years old. What’s normal? Should it last a thirty years? Fifty? Perhaps a century? I guess the greedy Gods at First American Home Warranty get to decide, of coarse, in their favor.

The amount isn’t enough to file a law suit but it is enough to piss me the hell off. First American Home Warranty is now my new hobby. I dedicate this site to warn others before they become First American Home Warranty’s next cash cow just to be discarded in their time of need. Don’t Do Business With First American Home Buyers Protection Corporation!