Hey, it looks like I can finally put this ordeal behind me now. The Better Business Bureau complaint has finally paid off. First American Home Buyers Protection finally, after several weeks, decided to pay the claim and fix my electrical problem. On Thursday, Oct. 16th an electrical contractor fixed the meter box and we now have electric throughout the entire house.

The total bill was somewhere around eight hundred dollars. I had to pay one hundred and fifty six dollars for two grounding cables. First American Home Warranty Rip Off wouldn’t cover that and to be fair that is in their terms. Too bad I didn’t have a Home Improvement Guide handy, I could have tackled the job myself. Can you see I still hold a little grudge? Damn right I do. Going on two years now, I have never been late on a single payment. I don’t think we should have to fight tooth and nail to get them to fix something.

Even though I can thank the Better Business Bureau for First American Home Buyers Protection’s change of heart, I am a little concerned about their procedure. I filed the complaint, they responded, I rebutted and you would think it would be up to me to close the whole thing, right? Wrong, First American Home Buyers Protection sent the final message to close the case and the Better Business Bureau accepted it. I received a message from the BBB stating that the issue was considered resolved and closed once they received the second notice from First American Home Buyers Protection. In other words, I get one rebuttal and after that it’s the reported company that decides if the issue was satisfactorily resolved. It worked out in the end but I didn’t expect that.

2 Comments »

1. 

   Good for you, see my complaint in the complaints section.
   This company is so bad that both the listing and buyers real estate agents said the will not use 1st American.
   I hope my complaint to the Texas Insurance Board brings some heat on them, my goal is to expose them as the fraud they are and shut them down.

   Comment by brian — June 15, 2009 @ 10:59 am

2. 

   Good for you Brian, this company should be help accountable for their shady activities and the way the treat their paying customers.

   Comment by Brian — October 22, 2009 @ 10:21 pm

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