I just filed a web complaint on the Better Business Bureau website. To honor their terms of use policy I won’t link to their site but it’s readily available with a simple online search.

The BBB reliability report for First American Home Buyers Protection shows a company rating of BBB and an accredited business since 05/30/2000. This is apparently a good rating but I find it fascinating that they have had 1164 complaints filed in the last 36 months. Here are the stats.

Complaint Closing Statistics:

No. of Cmpl    Type of Response
140    Making a full refund, as the consumer requested
50    Making a partial refund
818    Agreeing to perform according to their contract
14    Refusing to make an adjustment
138    Refuse to adjust, relying on terms of agreement
0    Unanswered
4    Unassigned
1164     Total

The complaint I just filed with the Better Business Bureau should add one more to the stats. I can’t wait to hear the response and I’ll post it right here as soon as I receive it.

2 Comments »

1. 

   First American Home Warranty advertises their contractors are BBB certified the first contractor DNB Plumbing of Cypress, Texas does not. A plumber showed up and said the attic was not vented properly. BS! I complained and First American Home Warranty sent another contractor that also said the hotwater heater was working normal. We still had to light it after each cycle of hot water for the next. After $55.00 plus payments to First American Home Warranty I made a second complaint and two more plumbers showed up. They could not lite the Hot water heater and said they needed to order parts. (A certified plumbing company that advertises to service hot water heaters has to order parts.)You could not lite it at all after they left. Two weeks and still not hot water. One plumber admited they do not get paid as much from the warranty company as they do from individuals. First American Home Warranty uses the excuse the contractor needs to try and fix it before they send another one. The problem may get fixed sooner or later. In the mean time you go without hot water or air, or what ever you pay for them to warranty. They have your money. They do not care. It may be several days even months down the road to get your problem fixed if they want to. Think twice about signing up with First American Home Warranty.

   Comment by Larry Boucher — August 25, 2009 @ 9:57 pm

2. 

   After 12 years with First American Home Warranty, I Decided that I had enough of their sub standard contractors. As for the last incident,back in March 2009, A air handler in the attic was leaking freon, (This is from my HVAC Maitenance co. They come twice a year on a contract to service HVAC units at my house.) First American Home Warranty sent a technician to look at it, The tecnnician had to order a part, Idid not get into it, since my wife was there and I thought all was going normaly, 3 weeks later and many calls to First American Home Warranty to find out the status with the repair, the repair guy showed up and installed a blower to the unit??? said that was all that was needed… the blower was 50% more powerful than the original one and made the ceiling rattle.. we complained and never heard a thing form the repair guy. Our own HVAC co went to look at the work performed and told us the part installed was sub standard GENERIC of the lowest quality posible. The unit needed to be replaced since the original freon leak was still an issue and the “repair done” did not adress that at all…We complained, nothing. after 3 months finally First American Home Warranty sent another company to look it and they agreed also that the unit needed to be replaced. Good News? not really. After 4 times at my house the additional price for “extra work” keep going up, from $350 to the latest, $950 that I needed to pay this HVAC co to do the instalation of the unit. I said that I would not pay $950 and we settle at $750… They never came back and now I am told that I must accept a “buy out” of $394 from First American Home Warranty for the unit or pay $950 to the HVAC co to have the repair done.

   The contactor admitted that they get very little compensation to do the work from First American Home Warranty and that additional work and fees are their main income.

   This is EXTORTION from those contactors… and First American Home Warranty does not provide any help or means to review who they contract with. I don’t know if I have a legal issue, buy just for principal alone, someone needs to have these companies looked at.

   Comment by Samuel Panchevre — October 9, 2009 @ 1:24 pm

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